These terms establish the legal and operational framework governing your access to and use of ToloPay's digital financial services.
We believe financial services should be governed by straightforward, understandable rules that protect both customers and the broader ecosystem.
Our terms reflect our rigorous commitment to compliance, consumer protection, and transparent mobile money operations under the National Bank of Ethiopia.
Please review these terms and conditions carefully before creating an account or executing financial transactions through the ToloPay ecosystem.
ToloPay is officially licensed and regulated by the National Bank of Ethiopia (NBE) under License No. NPS-PII/005/2025. By accessing or using our digital wallet, mobile application, or website, you agree to be bound by these terms.
If you are using our services on behalf of an organization or corporate merchant account, you warrant that you have full legal authority to bind that entity to this agreement.
Users must be at least 18 years of age, possess a valid government-issued identifier (such as Fayda, National ID, or Passport), and hold an active mobile SIM card registered in their legal name.
You agree to provide accurate, current, and complete information during registration and to keep your profile updated promptly if any information changes.
In compliance with NBE directives, user accounts are categorized into operational tiers: Level 1 (ETB 10,000 balance cap), Level 2 (ETB 150,000 balance cap), and Level 3 / Merchant accounts with verified corporate limits.
Exceeding these balance or transaction caps requires completing upgraded Know Your Customer (KYC) verification steps through our app or partnered channels.
Users are strictly responsible for maintaining the confidentiality of their 6-digit PIN, one-time passwords (OTP), and biometric tokens. Never share your credentials with anyone, including ToloPay support staff.
Multi-factor authentication or explicit biometric validation is mandatory for high-value transfers exceeding regulatory risk thresholds.
All platform transactions—including Cash-In, Cash-Out, peer-to-peer (P2P) transfers, and utility bill settlements—are subject to published tariff schedules.
All service charges are inclusive of statutory 15% Value Added Tax (VAT) and any other applicable national fiscal levies mandated by Ethiopian tax authorities.
In accordance with NBE regulations, 100% of user E-Float balances are fully backed by cash reserves held safely in segregated, non-interest-bearing trust accounts with licensed commercial partner banks.
Your funds are protected from operational liabilities and managed with the highest degree of fiduciary diligence.
ToloPay provides secure digital financial infrastructure but is not liable for service interruptions caused by telecom network downtime, unverified third-party merchant actions, or unauthorized access resulting from user negligence.
We work continuously to ensure 99.9% system uptime and robust redundancy across all payment channels.
We reserve the right to update these Terms & Conditions from time to time to reflect regulatory shifts, technological upgrades, or product expansions.
When changes are made, the updated version will be published on this page with a revised effective date. Continued platform usage constitutes full acceptance of the revised terms.
If you have questions regarding these terms or your rights and obligations, please reach out to our team.
Contact ToloPay→The way we structure our terms reflects the safe, robust financial ecosystem we build for every customer and merchant.
We aim to make the terms governing our services understandable and accessible.
We design our relationships around responsible technology and transparent communication.
We operate our financial services in strict compliance with applicable regulatory standards.
Get in touch with our team if you need more information about our policies, wallet levels, or services.
